Refund policy

We want you to love your Bumble & Beam piece. Because our products are personalised and made to order, please read our returns policy carefully before placing your order.

Change of mind

We do not offer refunds, returns or exchanges for change of mind, as every item is made especially for you. Please check names, spelling, colours, fonts and all other details carefully before you check out. If you notice a mistake in your order, contact us as soon as possible. If we haven't started making it yet, we'll do our best to update it.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged, or not as ordered (including a personalisation error on our part), please email us as soon as possible (ideally within 7 days of delivery) at info@bumbleandbeam.com.au with your order number and clear photos of the issue. We'll arrange a repair, replacement or refund.

Natural variations

Each piece is handmade from natural timber and acrylic, so slight variations in grain, colour and finish are normal and are not considered faults.

How refunds are processed

Once a fault is confirmed, we'll email you to let you know the outcome. Approved refunds are made to your original payment method, and may take 5–10 business days to appear depending on your bank.

Contact us

For any questions about returns, email info@bumbleandbeam.com.au.